WhatsApp bots: from AHit in 2013 to Chargemate, and Meta's new rule
My first chatbot ran on WhatsApp in 2013. It was called AHit. My latest one runs on WhatsApp too.
Meta added an AI providers section to the WhatsApp Business API terms. It took effect on 15 January 2026. AI companies can no longer use the API to offer general-purpose assistants, meaning bots where the AI is the main product. OpenAI, Perplexity and Microsoft said their WhatsApp bots would stop working. Meta AI is now the only assistant left on the app.
The same terms still allow a business to use AI to serve its own customers. Meta's own example is a travel company running a customer service bot.
That second case is the one I work on. At Iterate we shipped Chargemate, a WhatsApp conversational commerce and support agent. We built the revenue model, set the pricing and ran a six week rollout.
One detail worth knowing: Meta decides what counts as a general-purpose bot, at its sole discretion. Regulators in the EU, Italy and Brazil have opened antitrust probes into the rules.
Anyone building on WhatsApp is building on a channel someone else owns.
Param Minhas
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